Privacy Policy

Last updated: 1 October 2026

This policy explains what personal information Spilled Colours collects when you use this website or place an order, and how we use it.

What we collect

  • Your name, WhatsApp number and shipping address, so we can deliver your order.
  • Your Instagram username and order notes, if you choose to give them.
  • Your order history: what you bought, when, and how you paid.
  • Payment details such as transaction IDs. Card, UPI and bank details are entered directly with Razorpay, our payment partner. We never see or store them.

How we use it

  • To process, ship and deliver your order, and to update you about it on WhatsApp.
  • To handle refunds, returns and support requests.
  • To meet legal, tax and accounting obligations.

We do not sell your personal information or use it for third-party advertising.

Who we share it with

  • Razorpay, to process online payments.
  • Courier and delivery partners, to ship your order.
  • Our hosting and database providers, who store data on our behalf.
  • Government authorities, when required by law.

Cookies

We use essential cookies and your browser's local storage to keep your cart and to make the site work. We do not use advertising cookies.

Data security and retention

We use reasonable security measures to protect your data. We keep order records for as long as needed to fulfil orders and to meet legal requirements.

Your choices

You can ask us to view, correct or delete your personal information at any time, unless we are legally required to keep it. Contact us to make a request.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.