Refund & Cancellation Policy
Last updated: 1 October 2026
Every piece is handmade, often to order, so this policy is a little different from a regular store. Please read it before you buy.
Cancellations
- You can cancel your order for free before it is dispatched. Message us on WhatsApp with your order number.
- Once an order has been dispatched, it can no longer be cancelled.
- Custom or personalised orders cannot be cancelled once you approve the design.
Returns
Because each piece is handmade, we do not accept returns for change of mind. Small variations in colour, pattern or finish are part of handmade resin work and are not defects.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not what you ordered, we will replace it or give you a refund. To claim:
- Contact us within 48 hours of delivery with your order number.
- Send a clear unboxing video and photos of the damage. We cannot accept claims without an unboxing video.
- Keep the item and packaging until we resolve your claim.
Refunds
- Approved refunds are made to your original payment method (UPI, card, net banking or wallet).
- Refunds usually reach you within 5–7 business days after approval, depending on your bank.
- For Cash on Delivery orders, we refund to a UPI ID or bank account you share with us.
- If we cancel your order for any reason, you get a full refund.
Need help?
Contact us and we will sort it out with you.